Coronavirus (Covid-19) Update

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There are major changes to our store hours and operations during lockdown. Please read below for all details regarding ordering, store hours and postage.

Please keep an eye on current travel and government restrictions. Deans Art strongly advises customers to select checkout if our Preston store is outside of your travel area.

Current order packing (dispatch times) times are 2-4 business days. Our team are working through all orders as quickly and safely as possible. The start of the week is our busiest, please be patient with our staff we're working as quickly as we can.

If you have an urgent order we strongly suggest you call before placing an order online.

YOU CAN NOT ENTER THE STORES, YOU MUST PRE-ORDER BEFORE VISITNG.

Our Preston store is staffed Monday to Friday between 10am and 4pm, and Saturday 10am to 2pm.

Our Preston office and warehouse has reduced staff Monday - Friday.

Online Click & Collect orders are processed through our Preston warehouse and store Monday - Friday during business hours.

YOU WILL BE CALLED OR EMAILED WHEN YOUR ORDER IS READY!

Orders placed over the weekend and during Public Holidays will be organised the following business day.

The stores are only staffed 10am to 2pm on Monday and Thursday. No staff are onsite outside of these hours until lockdown has lifted.

YOU CAN NOT ENTER THE STORES, YOU MUST PRE-ORDER BEFORE VISITNG.

Please call the stores directly to check stock levels and to place an order.

We can send online orders to these stores, leave a note at checkout with your closest store. *** Allow additional time (an extra 1-2 days) for us to pack your order at Preston and send to Collingwood or Brunswick in our twice weekly delivery runs.***

Please speak with our office team if you would like to place an order! We are dispatching items daily and can send out customised school kits directly to students. Email your requirements to our office team and we'll get back to you as soon as we can.

Please send all purchase orders to sales@deansart.com.au. Our office staff numbers are greatly reduced, your patience and support is appreciated.

Due to delays in stock from suppliers backorders older than 30 days will be cancelled.

Our School Account customers will be able to purchase online soon. We'll be emailing our schools customers as soon as online ordering is ready.

We update the site and stock levels as often as possible. However, on occasion a product may sell out during the period between placing and dispatching your order and may be temporarily unavailable.

In this situation we will contact you to let you know when the item will be available (in most cases within 2-3 weeks) or to offer an alternative or credit/refund.

We are working on uploading all our items online, but it is taking time. If you can't find a product or it's showing out of stock online let us know! We may have it in our Brunswick or Collingwood locations, or could easily order it in from our many suppliers. Please note customer orders can sometimes take up to 4 weeks to arrive.

Have a question? Our phone lines are running hot, if you can't get us via phone please email!

Email sales@deansart.com.au and our team will be happy to give you a hand. Sales emails are monitored Monday to Friday.

Or fill out our online contact form CONTACT US and we'll get back to you within 1-2 business days.!

We have a zero tolerance policy towards harassment of our staff.

All instances of extreme aggression, verbal and physical abuse directed at our team will be passed onto Victorian Police.

Security cameras operate inside our stores and also capture interactions at the door.

Be kind to our staff and those around you, everyone is doing the very best to keep you creative during lockdown!