FAQ's

FAQS

TO VIEW INSTORE COLLECTION & SHIPPING FAQS CLICK HERE 

If you can't locate what you're looking for by using our site specific search engine located in the top left of each page, then the answer may be found here! If you're still not successful, please contact us with your enquiry.

From mid 2013 we accept online orders 24hrs/7days per week. We partner with NAB to offer the practical and secure online shopping experience our customers expect. 

We hope you will find this service to your liking but welcome suggestions to further improve our service. If online is not for you, we continue to offer the highest level of customer service in the traditional way from our three ‘bricks and mortar’ stores.

Our product range is constantly evolving and changing, so the product range you see online is but a portion of the range stocked at Deans Art. Please drop in for a visit if you’d like to see more!

Please note all prices shown on our website are in Australian Dollars. (AUD)

DEANS ART RETURNS POLICY AND REFUNDS 

Deans Art aims to satisfy all of our customers at all times. We can offer a credit note or exchange on goods returned with a valid receipt. Further details of our refund and returns policy can be downloaded here.
Returns Policy (PDF) 214.34 kB

When necessary refunds will be processed in 2 -3 business days.

Please note refunds will be issued using the same account or card used in the original transaction. 

Refunds onto cards will need to be processed via our shop. We will call you to obtain card details and process the refund instore. It can take from 3 - 5 days for the funds to appear in your account depending on your bank. 

For Pay Pal refunds please see below: 

The refund is credited in the same currency as the original payment. The same conversion rate is used as appropriate.

For refunds involving Zip Pay please see: 

https://help.zip.co/en/articles/362-how-do-refunds-work

FAULTY AND DAMAGED ITEMS

In the rare instance you have received a faulty or damaged item please contact our Head Office in Preston immediately so we can work towards a resolution. 

ONLINE AND INSTORE PRICING 

Deans Art reserves the right to cancel and refund or credit and order; terminate service; remove or edit contents; at any time before delivery and for whatever reason, an order that it has previously accepted. Deans Art may do this for example but without limitation where:

  • Deans Art suppliers are unable to supply Goods that they had previously promised to supply
  • Your order is flagged by our security systems as an unusual order or an order susceptible to fraud 
  • Your billing or shipping information is not correct
  • Due to an event outside of our control such as storms, fire, flood, earthquake, power failure, strike or failure of computer systems. 

​In the rare instance of a mistake on our website whihc was not discovered prior to an order being accepted involving pricing, a product description or image Deans Art reserves the right to cancel the order. 

Some goods may be out of stock or are unavaliable and we may not be able to fulfil all or part of your order. We will notify you via email or phone and organise a credit, exchange or refund the price paid for the goods impacted. 

We may withdraw or suspend from sale any good displayed on the website, temporarily or permanently at any time and without notice. Deans Art will not be liable to you for the loss you or any third party suffer as a result of the withdrawal or suspension of sale of a particular good. 

NEWSLETTER

Subscribe to our newsletter to receive occasional updates on new product ranges, sales and general information. Sign up by entering your email address at the bottom of our website. We promise not to spam you!

INSTORE DISCOUNTS

Yes, we offer an instore 10% discount to all students upon presentation of their current student card. The same applies to Art Society members and certain other organizations with an agreed arrangement with Deans Art. Members of the Deans Art Club also receive special offers and discounts, exclusive to participants in our customer loyalty programme.  

SCHOOLS DIVISION

Want to order online?

When applying for a Schools Account, please select customer group as School Customers. As this will be a school body, the school ABN number and other details relevant to your school will need to be filled in to apply for School Pricing.

The distribution centre for our School division is located at 17 - 19 High Street, Preston VIC 3072. All orders can be faxed to (03) 9485 9595 or emailed to sales@deansart.com.au. Phone (03) 9485 9500 for more information. Please update your records to reflect our new details.

MATERIAL SAFETY DATA SHEETS

Most products available on this website will have a link direct to manufacturers’ websites where you may be able to download Material Safety Data Sheets for a particular product, or obtain further information. If not, please contact us and we shall endeavour to assist with your query.

SPONSORSHIP

Sponsorship applications are best received in writing. Submissions can be sent to:

Deans Art
ATTN: Sponsorship Application
17 – 19 High St PRESTON VIC 3072

You can also email your application to sales@deansart.com.au for consideration

CAREERS

Positions do come up from time to time, and we are always interested to hear from experienced and motivated individuals. To apply for a position please email your resume to sales@deansart.com.au stating your availability and area of interest.

PAPER SIZES

'A' sized paper is an internationally recognised metric based measuring system for paper and card product. For further details on international paper sizes, envelope sizes and metric/imperial conversions please download this page:
Conversion Chart (PDF) 376.17 kB

FRAMING AND CANVAS STRETCHING

Our framing and canvas stretching facility is located at our Brunswick store,

475 Sydney Rd Brunswick.

 Please email brunswick@deansart.com.au or call (03) 9388 9288 for a quote.

COLOURS, FINISHES, PACKAGING, PRODUCT INFORMATION

Should you like to see our products and colour swatches in real life you can visit one of our four stores around Melbourne where our friendly and experienced staff will be happy to help you find the right product for your next project.

Due to differences in device screen settings and the limitations of online images to real world products and swatches there may be variations in what you seen on screen and what your product looks like in real life.

Deans Art will not be responsible for any colour and design differences that are not factory faults. By purchasing items online you agree to accept the small that there may and will be variations to colour and design when you receive your item.

You may receive a product with slightly different packaging to what is shown online. This is due to suppliers changing the look of the boxed item for marketing purposes, and does not alter the product in any way.

Information provided on our website is for general information purposes and use only. Every effort is made to keep product information complete and up to date. However the customer is responsible for ensuring the product they purchase is suitable for their specific requirements.