FAQ's

We update the site and stock levels as often as possible. However, on occasion a product may sell out during the period between placing and dispatching your order and may be temporarily unavailable.

In this situation we will contact you to let you know when the item will be available (in most cases within 1-2 weeks) or to offer an alternative or credit/refund.

 

Follow us on Instagram and Facebook for daily updates about new stock, artist features and changes to our store hours. 

 

FAQS

If you can't locate what you're looking for by using our site specific search engine located in the top left of each page, then the answer may be found here! If you're still not successful, please contact us with your enquiry.

From mid 2013 we accept online orders 24hrs/7days per week. We partner with NAB to offer the practical and secure online shopping experience our customers expect. 

We hope you will find this service to your liking but welcome suggestions to further improve our service. If online is not for you, we continue to offer the highest level of customer service in the traditional way from our three ‘bricks and mortar’ stores.

Our product range is constantly evolving and changing, so the product range you see online is but a portion of the range stocked at Deans Art. Please drop in for a visit if you’d like to see more!

Please note all prices shown on our website are in Australian Dollars. (AUD)

DEANS ART RETURNS POLICY AND REFUNDS 

Deans Art aims to satisfy all of our customers at all times. We can offer a credit note or exchange on goods returned with a valid receipt. Further details of our refund and returns policy can be downloaded here.
Returns Policy (PDF) 214.34 kB

When necessary refunds will be processed in 2 -3 business days.

Please note refunds will be issued using the same account or card used in the original transaction. 

Refunds onto cards will need to be processed via our shop. We will call you to obtain card details and process the refund instore. It can take from 5 - 10 days for the funds to appear in your account.

For Pay Pal refunds please see below: 

The refund is credited in the same currency as the original payment. The same conversion rate is used as appropriate.

For refunds involving Zip Pay please see: 

https://help.zip.co/en/articles/362-how-do-refunds-work

CLEARANCE ITEMS

Please note items marked as clearance cannot be returned, refunded or exchanged unless faulty.

FAULTY AND DAMAGED ITEMS

In the rare instance you have received a faulty or damaged item please contact our Head Office in Preston immediately so we can work towards a resolution. Please email sales@deansart.com.au and include your order number, best contact details and images of the fault or damage. 

ONLINE AND INSTORE PRICING 

Deans Art reserves the right to cancel and refund or credit and order; terminate service; remove or edit contents; at any time before delivery and for whatever reason, an order that it has previously accepted. Deans Art may do this for example but without limitation where:

  • Deans Art suppliers are unable to supply Goods that they had previously promised to supply
  • Your order is flagged by our security systems as an unusual order or an order susceptible to fraud 
  • Your billing or shipping information is not correct
  • Due to an event outside of our control such as storms, fire, flood, earthquake, power failure, strike or failure of computer systems. 

​In the rare instance of a mistake on our website whihc was not discovered prior to an order being accepted involving pricing, a product description or image Deans Art reserves the right to cancel the order. 

Some goods may be out of stock or are unavaliable and we may not be able to fulfil all or part of your order. We will notify you via email or phone and organise a credit, exchange or refund the price paid for the goods impacted. 

We may withdraw or suspend from sale any good displayed on the website, temporarily or permanently at any time and without notice. Deans Art will not be liable to you for the loss you or any third party suffer as a result of the withdrawal or suspension of sale of a particular good. 

NEWSLETTER

Subscribe to our newsletter to receive occasional updates on new product ranges, sales and general information. Sign up by entering your email address at the bottom of our website. We promise not to spam you!

GIFT VOUCHERS

https://www.deansart.com.au/gift-vouchers/

INSTORE DISCOUNTS

Yes, we offer an instore 10% discount to all students upon presentation of their current student card. The same applies to Art Society members and certain other organizations with an agreed arrangement with Deans Art. Members of the Deans Art Club also receive special offers and discounts, exclusive to participants in our customer loyalty programme.  

SCHOOLS DIVISION

Want to order online?

When applying for a Schools Account, please select customer group as School Customers. As this will be a school body, the school ABN number and other details relevant to your school will need to be filled in to apply for School Pricing.

The distribution centre for our School division is located at 17 - 19 High Street, Preston VIC 3072. All orders can be faxed to (03) 9485 9595 or emailed to sales@deansart.com.au. Phone (03) 9485 9500 for more information. Please update your records to reflect our new details.

MATERIAL SAFETY DATA SHEETS

Most products available on this website will have a link direct to manufacturers’ websites where you may be able to download Material Safety Data Sheets for a particular product, or obtain further information. If not, please contact us and we shall endeavour to assist with your query.

PRODUCT RANGE

Our product range is constantly evolving and changing, so if you can’t find something online just give us a call on (03) 9485 9500 and we can check the availability. All our stores stock slightly different ranges so if you are wanting a particular item form one of our stores it’s best to give them a call just to double check stock levels.

PAPER SIZES

'A' sized paper is an internationally recognised metric based measuring system for paper and card product. For further details on international paper sizes, envelope sizes and metric/imperial conversions please download this page:
Conversion Chart (PDF) 376.17 kB