FAQ's

NEW LOOK WEBSITE AND POINT OF SALE SYSTEMS LAUNCHING SOON!

Find even more products online, connect your online and instore purchases and easily use online vouchers instore! Coming soon follow us on Instagram or Facebook to stay up to date!

We update the site and stock levels as often as possible. However, on occasion a product may sell out during the period between placing and dispatching your order and may be temporarily unavailable.

In this situation we will contact you to let you know when the item will be available (in most cases within 1-2 weeks) or to offer an alternative or credit/refund.

To view our policy on refunds, credits and exchanges please visit: https://www.deansart.com.au/returns-policy/.

Deans Art Refund Policy can be found instore please head to the front counter and speak to our team if you have any questions.

We have 3 Melbourne based retail locations in Preston, Collingwood and Brunswick. Find store locations here: https://www.deansart.com.au/store-finder/

Visit this page to purchase online vouchers: https://www.deansart.com.au/gifts/

Please visit this page https://www.deansart.com.au/gift-vouchers/ if you're having issues using your voucher online:

Be sure to enter your voucher code on the same page as your payment details.

Yes, we offer an instore 10% discount to all students upon presentation of their current student card. The same applies to Art Society members and certain other organizations with an agreed arrangement with Deans Art.

Members of the Deans Art Club also receive special offers and discounts, exclusive to participants in our customer loyalty programme. Stay tuned for our online discount club launching soon!

Please visit: https://www.deansart.com.au/schools/

The distribution centre for our School division is located at 17 - 19 High Street, Preston VIC 3072. All orders can be faxed to (03) 9485 9595 or emailed to sales@deansart.com.au. Phone (03) 9485 9500 for more information. Please update your records to reflect our new details.

Our Schools Customers will be able to purchase online soon. We'll be emailing our schools customers as soon as online ordering is ready. Make sure we have your details by sending your name and school details to sales@deansart.com.au. We'll add you to our list and notify you as soon as our online site is ready for schools customers!

All online orders are shipped from our Preston store. Please visit: https://www.deansart.com.au/shipping-delivery/ for current dispatch timeframes. Orders are sent during business hours Monday to Friday. Our warehouse is closed on Public Holidays but all orders will be started the following business day.

If you need something urgently please call our Head Office in Preston on (03) 9485 9500 for a same day courier quote. Please call before 11am for same day delivery Monday to Friday. Surcharge may apply on Friday's speak to our team for more information.

Material Safety Data Sheets are available for most products. Please email our team at sales@deansart.com.au for a copy. We'll be uploading MSDS to our site as soon as possible.

Have a question? Email sales@deansart.com.au and our team will be happy to give you a hand. Sales emails are monitored Monday to Friday.Or fill out our online contact form: https://www.deansart.com.au/form/contact-us/