Shipping & Click and Collect

Delivery During Lockdowns & Disasters

Australia Post Parcels can experience delays due to a reduction in flights and other issues related to COVID-19 or natural disasters. Click here to be taken to the Australia Post Domestic Delivery Impacts page.

 

Order Delivery Times

Order times are a total of the time it takes our team to pack and dispatch your order, plus the time it takes for our delivery partners to deliver the item.

We will do our best to pack items as quickly as possible. Dispatch normally takes 1-3 business days. 

Please note during busy holiday or back to school periods your order may take slightly longer.

 

Instore Collection

We offer click & collect from 17-19 High St, Preston, VIC 3072.

Staff will call when your order is ready for collection. It can take 2-4 days to process click & collect orders.

Click & Collect items must be picked up 14 days after you're notified. A CREDIT will be applied to your online account after 10 days, if your items are still awaiting collection.

 

Parcel Post Parcels

Australia Post Parcel Post takes from 2 - 10 days to arrive from date of dispatch.

Visit the Australia Post website for Domestic Delivery Times All parcels are sent from our Preston warehouse which is located in VICTORIA, Australia.

You will be notified when your parcel is on the way. If there is no safe spot to leave your parcel Australia Post will leave a card for collection from your closest Post Office.

Please note Australia Post drivers are unable to call before delivery.

 

Express Parcels

Australia Post Express post takes 1-2 days to arrive from date of dispatch. Visit the Australia Post website for Domestic Delivery Times

All parcels are sent from our Preston warehouse which is located in VICTORIA, Australia.

You will be notified when your parcel is on the way. If there is no safe spot to leave your parcel Australia Post will leave a card for collection from your closest Post Office.

Please note Australia Post drivers are unable to call before delivery.

 

TOLL Delivery

Toll Delivery is perfect for large or bulky items. Delivery can take from 2 - 7 days Please note the delivery charges for Toll online are an estimate. Our team may need to get back to you with an adjusted quote.

Toll will notify you of the delivery arriving, it may be sent back to the closest TOLL depo if you are not home. You will need to arrange for collection - if the item returns back to Deans Art an additional delivery fee may apply. 

 

Same Day Delivery

Melbourne Metro customers can take advantage of same day courier delivery. Please give our Preston Store a call to place an order and our team will be happy to provide a quote. Call

 

Holidays & Back to School

During busy back to school periods it may take slightly longer to get your order to you. If you require items urgently please visit your closest store or call our Preston Store location for a shipping quote.

Our stores, office and warehouse are closed during public holidays. Orders placed during this time will be processed the next business day. Postage Outside of Australia

Please note Deans Art only posts to New Zealand & Norfolk Island. No other international locations are offered at this time.

Please visit International Delivery Times for an estimate on shipping times from dispatch.

Please input your details at checkout for shipping options to New Zealand & Norfolk Island.

 

Contact Us

Have a question or need a shipping quote? Email sales@deansart.com.au and our team will be happy to give you a hand. Sales emails are monitored Monday to Friday.

Fill out our online Contact Form

Want to chat? Call our office during business hours (03) 9485 9500 and press Option 1, or options 2-4 for our stores.

To check the status of your order please call our Preston store directly, (03) 9485 9501 and have your order number and details ready.

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