Shipping & Delivery
Please note we are located in Victoria. Due to the current measures in place and an increase in online orders there may be slight delays with your order. Our small team is working hard to get your order out as soon as possible!
Australia Post will not need signatures for parcel deliver or collection instore to reduce the risk of COVID-19 transmission.
Orders placed by interstate customers may be impacted by delivery delays due to a reduction in air freight capacity and passenger flights and a significant increase in parcel volumes.
If you have any questions please email firstname.lastname@example.org or you can call our Head Office on (03) 9485 9500 Monday – Friday (9am – 5pm) and we’ll be happy to assist where possible.
Please note orders placed over the weekend or during public holidays will be processed the next business day.
Whilst we endeavour to get your orders out as quickly as possible, dispatch can take up to 3 business days from date of order. If there are further delays to shipping we will contact you via email or by phone. If you need an order urgently please call our Head Office in Preston on (030 9485 9500 before placing your order.
Shipping costs are displayed as a quote below most items online. Final shipping costs may differ to quote depending on the amount and size of items shipped. At checkout you will have the option to choose from final quotes.
You will receive a separate email from Australia Post with your tracking details. Please ensure your email details are correct at time of purchase. Can’t find your tracking email? Check your trash folder!
Next Business day in most areas. If your address is outside of Australia post’s Express Post network they’ll use the fastest possible transport links but it won’t be covered by Australia Post’s next day guarantee. Visit www.auspost.com.au for more information.
Can take between 2 – 7 business days after postage
Delivery can take between 2-7 days from dispatch.
As always these time frames are estimates and during peak delivery times there may be delays.
We are a small team so during busy periods like Christmas or Back to School your order may take slightly longer to reach you. But please know our warehouse is always working hard to get your order out as quickly as possible!
We are located in Victoria Australia, and are not currently shipping to international address at this point in time.
GIFT VOUCHERS – ELECTRONIC DELIVERY
Online gift vouchers will be sent via email. Please ensure you input the correct email address, incorrect details will cause delays in emailing out your voucher. Please note in rare occasions your gift voucher email might end up in your trash folder. So if you’re not seeing it in your inbox maybe check there first!
Physical gift vouchers may be purchased over the phone. Please call out Head Office on (03) 9485 9500. Shipping for physical gift vouchers is by registered post and costs $10.95.