Website Terms of Use

Deans Art Supplies
ABN: 53 006 716 070

Our Aim
Deans Art aims at all times to understand customer needs and to provide the value and service our customers expect. These guidelines help set our service standard and clarify
customer rights. We also recognise our obligations under Australian consumer and trading laws, and undertake to comply with all relevant provisions.

Ordering
To place an order, either fax, post or email your school purchase order identifying the item, size and quantity required. Please be sure to clearly indicate your contact name and phone number in case we have any enquiries.

Minimum Orders
A minimum order value of $100.00 (exclusive of GST). Any orders under $100.00 will be subject to a handling fee plus freight.

Delivery
Orders will be processed as promptly as possible. Deliveries in the Metropolitan area will attract a charge of $12.95 per parcel. Outer Melbourne (zone 2) will attract a $16.95 per parcel. Heavy/bulky items may incur an additional cost. Charges for country areas will be calculated at the cheapest available price. Boundary classifications are as stipulated by freight carriers.

Backorders
If we are unable to fill your order completely, we will automatically back order items above $25.00 unless otherwise instructed. Please re-order smaller items with your next order if required. Any backorders above $25.00 will not incur a delivery charge. Check invoice and picking slip to see if there are any items on backorder. Do not hesitate to call us with any enquires on your backorder or items not supplied. Please note that in the event that any products on your order are not available due to supply issues, we will contact you to enquire if you would like to wait for the product to become available, or if you would prefer us to replace it with an alternative product at a similar price.

Pricing
Deans Art aims to keep prices as stable as possible. Please check prices at the time or ordering. Advertised prices are current at time of publishing, but
notwithstanding, we reserve the right to alter pricing without notice. For prices and stock availability, please contact our sales department on (03) 9485 9500 or by email to schools@deansart.com.au.

GST
The prices in this catalogue do not include GST.

Terms and Conditions
Credit Accounts

Deans Art have 30 day account facilities. If you will be making regular purchases from Deans Art and you are able to provide us with appropriate references and details, an
account can be quickly established. Please note that under tax regulations, all schools must pay GST. In order to maintain the lowest possible prices we are unable to offer the ability to pay accounts by credit card

Account Payments
Our trading terms are strictly 30 days net from the invoice date. Ownership of the goods does not pass until payment is complete. All account enquiries should be directed to our Accounts Department on Tel: (03) 9485 9500 (select option 2) or Fax: (03) 9485 9595.

Accounts
Any claims or enquiries (ie. short delivery, returns, pricing) must be made in writing within 7 days. We will require the invoice number, date and details of your claim in order to process such a claim. Any approved returns may be subject to a handling charge, dependant on the condition of the goods and at the discretion of management. Telephone enquiries should be directed to the sales department at telephone number: (03) 9485 9500.