Returns Policy

Company Policy on

Returns and Refunds

Deans Arts’ refund policy is in accordance with the Competition and Consumer Act 2010 (formerly the Trade Practices Act) which applies throughout Australia.

 

  • Deans Art aims to satisfy all our customers at all times.
  • Where a refund is in order, Deans Art will issue a refund promptly upon the presentation of a receipt.
  • All refunds on cash purchases will be made in cash.
  • All refunds on credit card purchases will be made to the original card holder in the form of a credit card credit voucher.

In all situations Deans Art will

fulfill our legal obligations

 

Policy on ‘Change of Mind’

 

Deans Art is not obliged by law to refund, credit or exchange a customers purchase where the customer changes his/her mind about the necessity or suitability of that purchase.

However, in keeping with Deans Art policy of customer satisfaction, we may offer an exchange or credit voucher at the discretion of the store manager.

Refund Policy

 

Deans Art will issue a refund promptly if:

  • The product purchased is in any way faulty provided such faultiness has in no way been contributed to by the negligence or otherwise of the purchaser.
  • The product purchased has been wrongly described or does not genuinely fulfill  the purpose under which it has been sold.
  • SPECIAL NOTE: In respect of faulty merchandise, we encourage the customer to accept exchange or credit in the place of a refund.                      

    Deans Art will not give

    a refund if :

     

  • The customer cannot supply reasonable proof of purchase in the form of a Deans Art receipt
  • The original credit card used for the purchase can not be supplied by the customer
  • Any reasonable instructions supplied by the manufacturer have not been followed correctly
  • Any fault was caused by the actions of the customer
  • The customer simply changes their mind and decides they do not like the goods or have no use for them
  • The customer discovers they can buy the goods cheaper elsewhere
  • The customer had a defect drawn to their attention before purchasing the goods, (ie: seconds or faulty goods) but chose to purchase the goods at a discounted price.
  • The request for refund is not made within a reasonable time (ie. 30 days) from the date of purchase. 

 

Deans Art aims to satisfy all of our customers at all times. We can offer a credit note or exchange on goods returned with a valid receipt. Further details of our refund and returns policy can be downloaded here.
Returns Policy (PDF) 214.34 kB

When necessary refunds will be processed in 2 -3 business days.

  • Please note refunds will be issued using the same account or card used in the original transaction. 

    Refunds onto cards will need to be processed via our shop. We will call you to obtain card details and process the refund instore. It can take from 5 - 10 days for the funds to appear in your account.

    For Pay Pal refunds please see below: 

    The refund is credited in the same currency as the original payment. The same conversion rate is used as appropriate.

  • For bank account payments, the refund is credited to the sender's bank account.
  • For PayPal balance payments, the refund is credited to the sender's PayPal balance.
  • For credit card payments, the refund will be credited to the sender's card (it can take up 30 days depending on the card issuer)
  • For payments made with both a credit card and another payment method, the amount paid by card will be credited to the card and the rest to the PayPal balance of the sender.

https://www.paypal.com/mq/smarthelp/article/how-do-i-issue-a-refund-via-paypal-faq780

https://www.paypal.com/mq/smarthelp/article/i-want-a-refund.-how-do-refunds-work-faq3248

For refunds involving Zip Pay please see: 

https://help.zip.co/en/articles/362-how-do-refunds-work

CLEARANCE ITEMS

Please note items marked as clearance cannot be returned, refunded or exchanged unless faulty.

FAULTY AND DAMAGED ITEMS

In the rare instance you have received a faulty or damaged item please contact our Head Office in Preston immediately so we can work towards a resolution. Please email sales@deansart.com.au and include your order number, best contact details and images of the fault or damage. 

      

If you have any concerns regarding this policy we encourage you to contact us at:

Deans Art  Head Office & Schools Division

17 – 19 High St Preston VIC 3072

P: (03) 9485 9500 F: (03) 9485 9595

sales@deansart.com.au