Shipping Information
Online Orders are processed and dispatched from 17-19 High St, PRESTON VIC 3072.
All delivery and dispatch timeframes are listed below, please review these terms carefully before placing an online order with Deans Art.
PUBLIC HOLIDAY CLOSURES
Visit our Store Google Pages, website, instagram or facebook for updates regarding upcoming public holiday closures.
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CHRISTMAS HOLIDAY SHIPPING TIMEFRAMES
Online orders via Australia Post (Startrack, Parcel & Express Post) need to be lodged by the dates below to ensure Christmas Delivery.
Deans Art is not responsible for delays outside our control and these are only a guide. Shop as early as you can for Christmas!
WA, TAS, NT & New Zealand, Norfolk Island
Orders being delivered to these locations from Deans Art must be placed by Thursday 10 December for Christmas Delivery.
VIC, NSW & QLD
Orders being delivered to these locations from Deans Art must be placed by Thursday 17 December for Christmas Delivery.
If you have missed these dates and require urgent art materials for Christmas then please call our Preston office (Mon to Fri) for assistance.
CHRISTMAS HOLIDAY CLOSURES
Our warehouse and office will be closed over the holidays. During this time orders will not be dispatched until staff return. UPDATES TO COME IN NOVEMBER
Track My Order
Click & Collect
Dispatch Timeframes
Standard Shipping
Express Shipping
Melbourne Metro Same Day Couriers
Australia Post Requirements
Bulky, Dangerous Goods & Age Resrictions
International - NZ & NF ONLY
Backorders
Pre-Order & Special Orders
Damaged or Incorrect Materials
Track My Order
Log into your online account. Select the order you want to track.
If the order has been dispatched via Australia Post or Startrack tracking details will be visible.
Click & Collect
Melbourne customers can collect their materials from: 17-19 High St Preston VIC 3072
Warehouse staff will notify customers by email when their order is ready to collect.
Click & Collect orders may take 1-4 days to organise as we may need to pull stock from other locations.
Staff may ask for ID when collecting your order, especially if it contains age restricted items.
Dispatch
Dispatch is the time it takes to pick and pack your art materials and is in addition to delivery timeframes. Most orders are dispatched within 1-4 business days.
There is a small percentage of online orders that can take up to 5 or more business days to pack due to unexpected stock supply issues. Deans Art staff will be in contact should there be an issue with supplying any of the materials.
During certain times following public holiday closures, over the Christmas holiday period or during peak back to school periods orders may take longer to dispatch.
Standard Delivery
Deans Art is happy to offer customers standard shipping with Australia Post Parcel Post. Orders can take 1-3 business days to pack and dispatch. Once dispatched delivery times are:
- Melbourne Addresses 2-4 Business Days
- Outside of Victoria 3-7 Business Days
Times listed above are a general guide, for current delivery timeframes please visit the Australia Post Website.
Express Delivery
Deans Art is happy to offer customers several express shipping options. Orders can take 1-3 business days to pack and dispatch. Once dispatched delivery times are:
Australia Post Express Post
- Melbourne Addresses 1-2 Business Days
- Interstate Addresses 1-3 Business Days
Startrack Express Shipping
- Melbourne Addresses 1-2 Business Days
- Interstate Addresses 1-3 Business Days
Times listed above are a general guide, for current delivery timeframes please visit the Australia Post Website.
Melbourne Metro Same Day Courier
Call our Preston Office to organise same day courier shipping within the Melbourne Metro area Monday to Friday if orders are placed before 11.30am. Pricing is depended on the size of the order and the distance from our Preston location.
Speak with staff during office hours for assistance and to organise a quote. This service is not currently offered on our website as a shipping option.
Australia Post Delivery Requirements
Australia Post will require customers to have a current and correct mobile number and/or email address for all deliveries in 2027 (Date TBC)
Customers with their email or mobile address connected to a My Post account will be notified within the Australia Post App. A physical card will only be left at your address if you do not have details connected to a My Post account.
If customers are not home at the time of delivery and there is no safe spot to leave your parcel (even if safe drop is selected) it will be sent to your closest Post Office.
Bulky, Dangerous Goods & Age Restricted Materials
Products marked online as Bulky, Dangerous or Age restricted may not show up with shipping options on our website checkout for retail customers. You must contact Deans Art to organise shipping, save your cart as a quote and email sales@deansart.com.au for assistance.
Approved Education & Business Account Holders with a website log in can purchase knives for delivery for their business.
Bulky Items like large easels or objects over 1.2m will have additional handling charges and fees. Once your order is placed online staff will reach out with an updated invoice and payment will be required before goods can be dispatched.
Dangerous Goods can no longer be shipped via regular shipping options, this is why shipping options may not appear online at checkout. We can offer dangerous goods shipping via Startrack. Please note a 50% dangerous goods surcharge will apply on top of normal shipping costs.
Dangerous Goods (Road Only) Alcohol Inks can be shipped via parcel post only.
Age Restricted Materials including knives and spray paints require 18+ age verification which we currently only offer instore via click & collect.
A valid photo ID, that shows your full name and date of birth that matches the name on the order must be presented at time of collection.
Deans Art reserves the right to cancel and refund your online order if the correct ID is not presented to staff.
New Zealand & Norfolk Island Delivery
International shipping to New Zealand and Norfolk Island is now avaliable.
International delivery is processed via Australia Post. Please enter your post code at checkout to view delivery options. International delivery timeframes (after dispatch) can be found on the Australia Post website.
Deans Art is unable to ship age restricted items, dangerous goods and large or bulky items to international locations.
Payment of import taxes and all other associated costs are the responsibility of the customer.
WE DO NOT SHIP TO OTHER INTERNATIONAL LOCATIONS AT THIS TIME.
Backorders
Deans Art makes every effort to supply items ordered online in a timely manner, however sometimes a product listed online may be out of stock in-store or with our supplies.
If the majority of your order be in-stock our warehouse team will dispatch these items as soon as possible. Items that are out of stock with Deans Art will then be placed on backorder.
Backorders will remain open for 4 weeks. During this time our purchasing team will place the item on order with our suppliers. Once the goods are delivered to Deans Art we will send the items to the customer.
Should Deans Art be advised of an out of stock, delivery date of over 6 weeks or that the item has been discontinued your backorder will be cancelled and a refund for the cost of the goods processed. Refunds will be processed back onto the original method of payment as per our refund policy.
Additional postage costs will apply for backorders sent to interstate or international locations and large, heavy or bulky products. Our sales team will provide a shipping quote for your consideration when we notify you of any out of stock items.
If Click & Collect was selected on the original order it is the responsibility of the customer to collect these items from our Preston store or pay for additional shipping costs unless advised otherwise in writing.
Backorders placed using shipping methods to Victorian addresses will be sent using the most economical postage method.
Pre-Order & Special Order
From time to time Deans Art may offer Pre-Order items for sale instore or online. Whilst we make every effort to provide the correct arrival dates for these items online there may be delivery delays outside of our control. Your order will be sent as soon as stock arrives at our warehouse.
Should your online order contain regular items as well as pre-order or special order products the whole order will be held until all items are instock. Should you wish to separate the goods additional postage costs will apply.
Special order items can take 2-8 weeks. Order minimums may apply. Depending on the product a deposit or full payment will be required before goods are placed on supplier orders.
Damaged or Incorrect Items
Our warehouse team makes every effort to pack your orders with care and consideration of its journey to reach you. In the unlikely event you have received a damaged or incorrect product please contact Deans Art immediately.
Send an email to sales@deansart.com.au and include your order number, what products are affected and clear photos of the damage to the item and or item packaging and images of the box it was shipped in including clear images of internal or external damage.
If photos of the product are not supplied we can not assist with your enquiry.
Claims for damage or short supply must be made within 7 days of receiving the goods.
Make sure you view our Returns Policy before placing an order with Deans Art.
